At TEquipment.NET, customer satisfaction is our number one priority. We are committed to providing our customers with top-notch support before, during and after your sale. You can contact us in many ways: Online, by phone, via fax, or in person at the TEquipment.NET office. No matter which method you choose, you will find our Customer Service Support Staff to be concerned, knowledgeable and helpful. Remember, we are not satisfied until you are. Carefully read the information below regarding the proper handling of your new equipment. Following these guidelines will make your experience with Customer Service easier and more pleasant and will help expedite any transactions. If you are unsure of the product you are ordering, please consult with someone from our sales team before purchasing. Unfortunately, we cannot refund shipping charges for inadvertent purchases.
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Ordering by Phone
All express orders, overnight, second day, and three day deliveries placed by phone must be received by 2:00PM Eastern Standard Time in order for us to attempt to ship it out that day.
Ordering Online or by Fax
All express orders, overnight, second day, and three day deliveries placed online or by fax must be submitted by 1:00PM Eastern Standard Time in order for us to attempt to ship it out that day.
Tracking Your Order
Email Orders@TEquipment.NET for a response regarding shipping status and tracking numbers of orders placed. Tracking numbers are usually e-mailed when the package ships. You can also view this tracking number by logging into the My Account section on our website. For inquiries - PLEASE NOTE: You must indicate the order number in the subject of your email.
Receipt of Merchandise
Upon receipt of your new merchandise, please inspect it carefully as to the contents and its condition. All claims for damaged or missing items must be reported to us within two (2) business days of receipt of merchandise. In the event your package or product arrives damaged in shipment, it is your responsibility to contact the Carrier to ensure full refund/replacement. All packaging must be retained until the problem has been resolved and we strongly recommend that you document the damage where possible.
Carefully unpack and inspect all merchandise. Please DO NOT damage the manufacturer's packaging or fill out the manufacturer's warranty cards until you are absolutely sure you want to keep your merchandise. We cannot accept merchandise for return with completed warranty cards, damaged or missing collateral material and where the packaging has been destroyed or written on. Do not throw away any of the packaging materials such as boxes, instructions, inserts, bags, etc. until you are completely sure you want to keep the equipment. Read all instruction manuals BEFORE testing your equipment. Please make sure to keep your Invoice with your important records.
Out of Stock / Backorder
Occasionally, certain items may be out of stock. If an item you selected is temporarily out of stock at the time of your order, it will be noted on your packing slip. Unless otherwise requested, in-stock items will ship immediately and backordered items will be shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item, please contact us and we will be happy to assist you. Specially ordered items may not be canceled.