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Return Policy

Return Policy

At TEquipment.NET we strive to make every transaction as easy as possible for our customers. That is why customers may return or exchange an item, with an approved RMA, within thirty (30) days of receipt. (does not apply to NC/NR items) No restocking fees will be assessed if the RMA is requested within the first seven days of ownership. If you have received your order and there is an issue, contact us or complete the RMA form found here. By following this process, it will ensure that the issue is resolved quickly and easily.

Return / Exchange Policy

All returns and exchanges must be processed in accordance with the instructions below and must include a Return Merchandise Authorization (RMA) number. Please complete and submit our online RMA Form. A representative will review the request and will provide further instruction on how to proceed. Please allow 48-72 business hours to review and investigate the RMA request.

If an item is returned without an RMA number or contrary to the instructions provided, we reserve the right to either refuse the return or to charge a restocking fee of no less than fifteen percent (15%) of the original item price, at our discretion. If your item is defective, over-sized, or non-cancellable/non-returnable, please see the appropriate section below.

We refund the full cost of the merchandise and all original shipping charges if your return is a result of our error or defective product. If the return is not a result of our error or defective product and you obtain an RMA and return the item unopened/like new within the designated period, we will refund the full cost of the merchandise. All shipping costs are non-refundable.

How Long Do I Have to Make a Return?

You may return or exchange an item, with an approved RMA, within thirty (30) days of receipt. No restocking fees will be assessed if the RMA is requested within the first seven days of ownership. Please inspect all items upon arrival and notify us of any discrepancies within 48 hours. Once an RMA is issued, you have thirty (30) days to initiate the shipment of returning the item as described below. If the item is not returned within that time period, a new RMA number must be requested and re-approved. We reserve the right to refuse re-approval. The item must be shipped by a traceable shipping method and the tracking information must be provided for record purposes. Expect delays in the return process if no tracking is provided.

How to Make a Return

The first step in making a return would be to complete our RMA form found here. If you have any difficulties completing the form or have any questions about your return, please contact us. Requests for RMA are processed during work days between 9-5PM EST. Please allow at least 48-72 business hours from receipt for a reply as to how we will proceed.

 

Once your return has been processed you will be provided with an RMA number and a return label if applicable. Your RMA number and original order number must be written on the outside of your return package. Please do not write on the manufacturer’s packaging. This may result in a restocking fee. It is the customer’s responsibility to prepay all return shipping costs. We suggest you insure your item for its full value as TEquipment.NET is not responsible for lost or damaged merchandise. If we receive the product damaged or it is lost in transit, you are responsible for filing any claims directly with your shipping company.

What if my Product is Defective or Damaged

Upon reviewing your RMA request, TEquipment.NET may require manufacturer technical support to be contacted. Proof of contact may be requested, i.e. name of support tech, case number, ticket number, etc. Upon confirmation that the product is defective, we will provide you with a RMA number and specific return instructions, as some defective products may require return directly to the manufacturer or a specific statement of the defect. If your product arrives damaged in shipment, you should note that with the shipper immediately and contact us within 1-2 business days of receipt of goods. Delays may result in denied claims. “Receipt of Goods” is defined as arrival at order’s destination address. Wherever possible, you should document the damage (images will be extremely helpful).

Over-sized Item Return Policy

Over-sized and heavy products are defined as items either exceeding two feet by three feet or weighing in excess of fifty (50) pounds and will be subject to a twenty five to fifty percent (25% to 50%) restocking fee based upon the actual size and weight. You must contact us in advance of returning the item and we will advise you of the restocking fee. Additionally, you will be responsible to pay the original shipping fee, and return shipping fee if we receive an over-sized item return for any of the following reasons: 1) you refuse a delivery without inspection; 2) you miss a delivery appointment or; 3) you return a non-defective or undamaged product. By purchasing an over-sized product, you authorize TEquipment.NET and/or its Carriers to assess additional fees to your credit card as necessary, and to deduct original and return shipping costs from your refund or otherwise charge them to your credit card after we receive the return product back at our warehouse.

Non-Cancelable / Non-Returnable Products

The following items are non-cancelable/non-returnable: 1) Special order items, defined as products outside the realm of our normal existing stock and/or items that include factory installed options; 2) Accessories, defined as but is not limited to: books, carrying cases, batteries, fuses, replacement bulbs, software, DVD’s and/or other consumable items. Over-sized items may also be non-cancelable/non-returnable. Please consult your product specialist for details.

International Returns

The following items are non-cancelable/non-returnable: 1) Special order items, defined as products outside the realm of our normal existing stock and/or items that include factory installed options; 2) Accessories, defined as but is not limited to: books, carrying cases, batteries, fuses, replacement bulbs, software, DVD’s and/or other consumable items. Over-sized items may also be non-cancelable/non-returnable. Please consult your product specialist for details.

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