Return Merchandise Authorization

TEquipment.NET RMA POLICIES AND PROCEDURES EFFECTIVE 7/16/10

Please read the entire page before submitting an RMA request.

• NO RETURNS CAN BE ACCEPTED WITHOUT AN RMA NUMBER. Any items returned without an RMA number TEquipment.NET reserves the right to either refuse the return or to charge a restocking fee of not less than 15%.
• TEquipment.NET policy is that you may return or exchange an item, upon approval, excluding any shipping charges, within seven (7) days for equipment, 30 days for defective items.
• If you are unsure of the product you are ordering, please consult with one of our Sales team before purchasing.
• Prior to any request for return of a possible defective product Technical Support must be contacted for troubleshooting to confirm the product is defective. (See vendor Tech support contact list) If an item is returned to manufacturer and deemed not defective once tested, product will be shipped back at your expensive and no credit will be given.
• Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. If not, a restocking fee will be applied. Do not put any stickers or labels on the original manufacturer’s packaging.
• When returning a product please make sure it is ensured for its full value. Please ship back to us prepaid. TEquipment.NET cannot be responsible for lost or damaged merchandise. If we receive the product damaged or it is lost in transit, you are responsible for filing the claim directly with the shipping company.
• Once an RMA is issued you have 7 days to initiate shipment of returning the item via a traceable shipment method, tracking information must be provided for record purposes . If item is not returned within the timeframe specificed, a new RMA number must be requested and reapproved.
• A copy of the RMA form must accompany your return.
• If a credit is issued towards future purchases, that credit must be used with a (1) year of the date credit was issued.
• If item is defective a detailed description must be provided. A short description like “Defective” or “DOA” will not be accepted and product will be returned at your expense.
• If product arrives damaged you must note the damage with the shipper and contact TEquipment.NET within 24-48 business hours of arrival in order to to process any claims with carriers. Wherever possible, you should document the damage (images will be extremely helpful). Please note, some carriers require claims to be filed within 48 business hours after arrival of goods.
• Oversized and heavy products (50 plus pounds) will include a restocking charge of no less than 15%.
• The following items are non-cancelable/non-returnable: 1) Special order items, defined as prdoucts outside the realm of normal existing stock and/or items that include factory installed options; 2) any item that requires HAZMAT shipping; 3) Accessories, defined as but is not limited to: books, carrying cases, batteries, fuses, replacement bulbs, software, DVD's and/or other consumable items.

Requests for RMA are processed during work days between 9-5PM EST. Please allow at least 48-72 hours from receipt for a reply as to how we will proceed.

Please complete the form below in order for your request to be processed.